Refund policy

FOR LUXE PARTY SHOP

Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact our customer service team within 14 days of receiving your order to initiate a return. You may be eligible for a refund or exchange, depending on the circumstances. Please note that some items may be ineligible for return, such as custom boxes, party in the box items and opened products.

FOR BLOOM BAR BOOKINGS

Refund Policy

At the Luxe Bloom Bar, we take great care in preparing every detail of your experience. Because each activation involves advance floral orders, custom materials, and staffing, the following refund and rescheduling guidelines apply:

Refunds

Full Refund: Clients are eligible for a 100% refund if the cancellation is made at least 14 days (2 weeks) prior to the scheduled event date.

Rescheduling

Within 14 Days: If the cancellation request is made within 14 days of the event, we are unable to offer a refund, but we are happy to reschedule your session to our next available date, based on availability.

No Refund / No Reschedule Window

Cancellations made within 72 hours of the event are not eligible for a refund or reschedule.

At this stage, all florals, materials, treats, and event preparations have already been ordered or completed specifically for your booking.